Wednesday, December 10, 2008

The Response I Just Received from the MBTA

Dear Ms. Stober,

Thank you for contacting the MBTA Customer Support Department. We*re
responding to your comments regarding the service you experience on the
Green Line. We sincerely apologize for the delay in responding to your
e-mail. Due to a high volume of customer inquiries, we were unable to
respond in a timely manner.

Safety is the number one priority at the MBTA and the behavior you
described will not be tolerated. We have forwarded your comment to the
Green Line Supervisor's Office. Once the driver is identified,
appropriate disciplinary action will be taken.

Customer service and satisfaction are top priorities of the MBTA. We
want all of our customers to experience great customer service and a
safe commute when riding the MBTA. Again, I apologize for any
inconvenience that this may have caused you. Thank you again for your


MBTA Customer Support Department

1 comment:

  1. Wow - what a great response! It is so rare to feel like they actually hear you when you make a legitimate complaint. You go, girl!

    -Marci :)